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Week 3 of Open Enrollment!

As we close in on week 3 of open enrollment, it looks as if some enrollment trends are starting to emerge. From what we’ve heard at GHF it sounds like more repeat consumers (re-enrollments) are looking to help from enrollment assisters and that consumers are coming to appointments armed with more information. Does this sound like what you have been encountering as well? Has your experience been different? Email Whitney and let us know!

Do You Know About AHRC?

The Assister Help Resource Center (AHRC) is a dedicated call center for Navigators and CACs. AHRC provides information and solutions for resolving complex application and enrollment issues. Specifically AHRC can help enrollment assisters with:

  • Immigration, mixed status households, immigration status
  • Medicaid and CHIP as they relate to the Healthcare.gov states
  • Documents and information needed for ID proofing / verification
  • Income and eligibility
  • Enrollment process
  • Exemptions
  • Special enrollment periods (SEPs)
  • Issues with 1095-A
  • Reporting life changes
  • Tips for avoiding or resolving data matching issues

Enrollment assisters can access the AHRC by calling 1-855-811-7299 starting Monday, November 2, 2015.  The AHRC is open Monday through Friday from 9am to 9pm EST and Saturday from 9am to 5pm EST during Open Enrollment for the individual market.

NOTE: AHRC can only be used by licensed enrollment assisters (CACs and Navigators). If you are not a licensed enrollment assister but know a consumer who needs help with a complex issue, get in touch with your nearest enrollment assister for help.

National Resource Highlight – CMS’ Assisters Roadmap to Resources

The Roadmap is a quick guide to the resources the Centers for Medicare & Medicaid Services (CMS), and other federal partners have developed to help assisters and consumers navigate the Health Insurance Marketplace. The topics covered include:

  • How to get the latest information on Marketplace policies and operations from CMS
  • What coverage options are available to consumers
  • What you need to know about the Marketplace enrollment and eligibility process to help consumers get coverage
  • How to access Marketplace information and resources in other languages

New Marketplace Resources

Consumer Guide for Annual Household Income Data Matching Issues

Giving Thanks: Caring For the Health of our Rural Communities and Congregations
The Partnership Center

Three Steps to Stay Covered
Enroll America

ICYMI – Press conference held highlighting free enrollment and post-enrollment materials

FWHC Press Conference 11.15Georgians for a Healthy Future and several other local partner organizations participated in a press conference to highlight new materials and resources that are available to consumers. Click here to learn more about the press conference and the materials highlighted. Thank you to Feminist Women’s Health Center and Ebenezer Baptist Church for hosting the conference!



Do you have any resources that you use that you would like to see highlighted in GEAR? Send them to wgriggs@healthyfuture.org and let us know!