Health Insurance Navigator, LGBTQ+ community
About Georgians for a Healthy Future: GHF is an independent nonprofit consumer health advocacy organization located in Atlanta, Georgia. Founded in 2008, GHF's mission is to collaborate with communities and partners to lead policy change that advances health equity for all Georgians.
GHF is one of the leading health advocacy and policy organizations in Georgia. GHF accomplishes its mission through public education and outreach, coalition building and mobilization, strategic communications, policy and data analysis, and public policy advocacy.
Job Summary: The Health Insurance Navigator, LGBTQ+ community will facilitate consumer enrollment in Qualified Health Plans (QHP) through the Affordable Care Act's health insurance marketplace (healthcare.gov) and or other health programs such as Medicaid and CHIP.
The Navigator will provide fair, impartial, and accurate information that helps consumers understand their health coverage options, make informed decisions during the health plan selection process, and successfully enroll in a plan of their choosing. The Navigator will directly assist consumers. They will also lead outreach and education activities to consumers and businesses about the availability of these programs and insurance affordability to encourage participation. The Navigator will provide all services for the public good and serve as a resource to all consumers, with a particular focus on LGBTQ+ Georgians and Georgians who are disproportionately uninsured.
The Health Insurance Navigator, LGBTQ+ community is entrepreneurial, collaborative, organized, and community-minded. They are able to succeed independently with little direct oversight from a manager. The position reports to GHF’s Executive Director, and collaborates closely with other members of GHF's Outreach Committee.
- Provide application help and facilitate enrollment of eligible community members in health insurance programs
- Maintain knowledge and expertise in eligibility, enrollment, and program specifications of the ACA marketplace and other health coverage programs such as Medicaid and PeachCare for Kids
- Implement outreach strategies to promote the availability of health insurance and encourage participation of consumers particularly in Georgia's LGBTQ+ community
- Conduct outreach and education activities to educate LGBTQ+ consumers, businesses, community organizations and other stakeholders about insurance affordability through the Marketplace, Medicaid and or CHIP to encourage participation
- Provide information and assistance in the consumer’s preferred language and or provide limited-English proficiency consumers with oral and written notices of their rights to receive language assistance services and how to obtain such services
- Provide referrals for consumers with questions, complaints, or grievances to any applicable office of health insurance consumer assistance or health insurance ombudsman, or any other appropriate state agency or agencies
- Complete weekly data reports and other information requested by CMS and other stakeholder partners
- Ensure the protection and security of a consumer’s personal, confidential and identifiable information in a professional and responsible manner and carry out all measures to prevent from unauthorized disclosures
- Demonstrate and maintain the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA)
- Participate in weekly conference calls and regularly scheduled meetings with the Navigator Project Management team at the Georgia Primary Care Association and provide updates to discuss issues, best practices, and modifications or challenges with the federal application and/or online application for Medicaid and CHIP
- Build new relationships and maintain existing ones with community based organizations to reach consumers with information about health insurance coverage through the ACA, Medicaid, and/or CHIP
- Participate in CMS and other required training for Navigator certification and to enhance outreach and enrollment expertise
- Assist with the development and dissemination of marketing and promotional materials for outreach, application assistance and education activities that are tailored to the health center service delivery area and target population
- Collaborate with the Georgians for a Healthy Future program staff to inform advocacy efforts with on-the-ground information and context gathered by the Navigator
Knowledge, Skills, and Abilities:
- Strong verbal and written communication skills
- Demonstrated community involvement and connections within Georgia's LGBTQ+ community
- Ability to work effectively and professionally in a fast-paced environment
- Knowledge of and ability to work and engage with the uninsured, under-served and under-represented populations
- Must have intermediate computer skills
- Ability to maintain effective working relationships with different stakeholders
- Highly reliable and punctual
- Must have at least two years’ experience working with private health insurance programs in areas such as assisting people with the application, facilitating enrollment, explaining insurance policies, and helping people choose a plan that best suits them
- Working knowledge of the Georgia Medicaid Program, CHIP, and the public assistance benefit application is preferred
- Extensive public speaking experience required
- Bachelor’s degree in Social Work, Public Health, Public Administration, Marketing or similar field from an accredited college or university preferred. Relevant years of experience can be substituted for bachelor’s degree.
- Must have reliable transportation
Works in general office environment and travels to venues or other outside facilities where community events are held. Some evening or weekend hours may be required. Applicants must be able to tolerate Georgia’s weather conditions and be willing to drive/travel to venues in varied weather conditions. Sitting, walking/rolling, and driving are required. May be required to lift up to 25 pounds.
While GHF’s office is located at 50 Hurt Plaza SE, Suite 806, Atlanta, GA 30303, the Health Insurance Navigator, LGBTQ+ community does not necessarily need to be based in the metro-Atlanta area. Location within Georgia is flexible, with the understanding that the Navigator will be required to travel to GHF’s office about quarterly.
The anticipated salary for this full-time position is $45,000-$50,000, depending on experience.
- Please send a resume and cover letter to Executive Director Laura Colbert at firstname.lastname@example.org with “Health Insurance Navigator, LGBTQ+” in the subject line.
Applications will be accepted on a rolling basis. No phone calls please.